Returns & Exchanges

To request a return, please e-mail katwilliford@pamutbudapest.com

-When you buy something from us, we hope you love it. However, if you change your mind, you have 30 days from the dispatch date to return full-price items to us for a refund. Sale items can be returned within 15 days from the dispatch date for a refund.

-Please keep all original packaging and return the items undamaged.

-If you return an item, we will examine the item and will notify you of your refund within a reasonable period.

-We do not process exchanges. Instead, please ship your return item to us and purchase your new item through our website.

Shipping

-We currently ship to all 50 states. However, if you are outside the USA and would like to place a special order, please contact us.

-We aim to dispatch orders placed before 2 p.m. on the following day.

-Although we use all means to ensure that your order is delivered on time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

-We offer flat-rate and express shipping.

-Please be aware that customers are responsible for payment of sales and shipping tax.

Payment Options

-We currently process all of our web orders through Paypal. Please go to the Paypal website for more information on forms of accepted payment.

-Orders made using Paypal are charged instantly.

-Once you’ve placed your order, you will receive an e-mail confirming your purchase. When we’ve shipped the item, you will receive another e-mail containing your shipping information.