Our Return/Exchange Policy

-At this time, we are only able to offer returns in the form of store credit or an exchange. Exchanges can be made for any other Pamut made-to-order garment, plus or minus cost difference. Store credits exclude the original shipping charge. *Note that during November and December of 2026, we only offer store credit due to our owner Kat's maternity leave. The option for exchanges will resume in late December.

-Orders are not eligible for store credit or exchange if they are sold in Sample Sale, are marked "Final Sale", have been washed or worn, are covered in pet hair, sustained water damage during return shipping due to improper packaging, or if the garment was a custom color request (garments customized with waistband, inseam, length, etc ARE available for store credit/exchange).

-To request a store credit, exchange or garment alteration, please e-mail orders@pamutapparel.com within 5 days of your item’s delivery. Items must arrive to our workshop within 20 days of customer receipt to be eligible. Customer is responsible for paying return shipping.

Repairs and Quality Issues

-If, within 90 days of receipt, your garment rips at the seamline, stitching unravels, or a button comes loose, we offer a complimentary repair or replacement. Shipping both ways is covered for repairs that fall under the 90-day window.

-If, upon receipt, you notice a defect in your garment, we offer a complimentary repair or replacement. Shipping both ways is covered for items with defects that fall under the 3-month window. *Please note that we do not qualify fabric slubs as a garment defect.

Shipping

-With the exception of our tees and totes, all Pamut garments are made to order. This means that we may take a little longer than a traditional clothing company to complete your order. You can expect that your garment will ship out no more than five weeks after your order date (an exception applies in the case of pre-sales).

-We currently ship to all 50 states and abroad. Please note that if you are ordering from outside of the US, you may be required to pay import taxes or fees upon the arrival of your package.

-Although we use all means to ensure that your order is delivered on time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

-Please be aware that NC-based customers are responsible for payment of sales and shipping tax.

Payment Options

-Upon checkout, you have the option to choose between payment processing directly on our website (through Shopify), or off-site with Paypal. Our on-site payments through Shopify are securely processed with our SSL certificate. You can also opt to pay securely on Paypal’s website.

-Orders made on our site are charged instantly.

-Once you’ve placed your order, you will receive an e-mail confirming your purchase and giving the option to confirm your correct size by submitting your measurements. When we’ve shipped the item, you will receive another e-mail containing your shipping information.

Order Cancellations

-If your item has not yet been cut/sewn, you may request an order cancellation and receive a full refund minus a 5% processing fee. If the item has been cut/sewn upon the receipt of your cancellation request, we will be unable to process the request and will proceed with either order fulfillment or store credit.